I signed up for this service last year and had a little trouble but nothing like I have had this year. I have high speed Internet and am able to watch all types of streaming videos with no issue. However, trying to watch the nfl games on this site is impossible. You get messages like video not working try other channel or playback error. When I contacted the online chat they kept telling me that the problem was the game was not on and the channel only worked while the game was on. The issue was the game was on. They are absolutely the worst online help desk I have ever dealt with