Was at your Calgary store on 162nd and McLeod. Needed to buy a cargo carrier for cars. Required a trailer hitch assembly and installation. Parts person was exceptional in showing me a CCM basket. He then looked up the hitch assembly but found he could not order the part. Advised me to go to Service to order it and arrange installation. Service advised they don't do that and can't install it - aftermarket product. Service Manager very dismissive of me. Asked to speak to Store Manager. He advised me that ‘ go head and get him if you can find him'. How dismissive! Went to Customer Care. Advised he is out for coffee. No other suggestions for help. Care employee said ‘he can have a coffee'. What a rude, ignorant and unhelpful comment. I am frustrated by nobody around who can help and she says that. Another manager came over but he was of no assistance. Why would you sell something without the obvious part it needs? Like buying a care but without tires. Why would you not install the carrier if you sell it! Horrible service and attitude in that store except for Parts person. Occurred 4/27 (today) between 9:30 am and 10:00 am