To: UOB bank Re: Account Number [protected] I am writing to your good office to provide some feedback with regards To the above-mentioned service. I have called the UOB hotline on 24th Dec 2018 at abour 2.30pm. A female Lady (I can't remember her name) attended to me. I have requested her To place a stop cheque order. She advised me on the charges and told me She will revert in 15 mins to confirm the above. Indeed she revert and inform me the charges is $30 for the service and she Has further me that the order is successful. On the Christmas eve, I was going for my dinner with my family and When I made payment for the bill, the payment was declined due to Insufficient fund. I notice there is a debit deduction and the account turn to be negative. On the 26th Dec, I called up the UOB hotline to verify the matter and I have requested a reply, the lady who attended to me has promised to Investigate the matter. I have waited for a couple of hours but I didn't receive any reply therefore I have gone to the Tampines Branch to further the check the above case. At the Tampines branch, a guy wearing a coat attended to me. After sharing and explaining The situation, he assured me he look into the matter and send me email. I am disappointed with the above service. Until now, no one has called. From : Mr Teo H/P: [protected] email: [protected]@austtech.com