Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was "Numerous codes but most important is misfire. Memory codes for IMRC is seized". On the phone was told that Ignition coil and cracked intake manifold needed to be changed. Picked the van up 4 days later only to find out from the receptionist (mechanic didn't even have the guts to speak to me) that the manifold was not actually cracked, that it was only the gasket that was replaced ($800). I got extremely frustrated trying to get answers to my questions. I paid my $1400 and left. Then to add insult to injury, on the drive home from the dealership, the Check Engine Light came on again. They simply reset the light. This is the last straw, I will never darken the doorstep of Kanata Ford again. At $150 per hour for labor, I end up dropping a thousand dollars or more each time I go there. From now on, I will make the extra trip and go to Carleton Place Ford, my experience there is like night and day. Why my frustration level is so high with Kanata Ford: $800 to fix A/C that blows only cold on the driver in the winter, now 3 months later only blows hot $17 to replace the led light behind the clock (it's now out for the third time) $250 each time to replace backup sensors (broken again, doing without it) Wanted $700 to replace instrument cluster because odometer went dark (I fixed this myself with 25 cents worth of solder) $900 for an engine tune-up (first and last on I let this dealership do)