became unemployed on jne 12 2021 recieved pin and monetary determination about a week later and have been filing weekly claims over the phone since. received a letter asking me to fax various documents to verify my identity. these were faxed to them on july 2 2021., tried to call customer service in richmond many times only to be told after numerous option choices that all reps are talking to others and hangs up. have also tried local office as instructed on vec website only to reach a recording telling me they cannot receive voice mails and to call the number i am calling and then hangs up. when i tried atromated phone inquiry about status was told first time they couldnt be processed because of outstanding issue and second time my benefit year had expired. if the latter is true why is the system still accepting my my weekly claim for benefits which is supposed to end 9/12/2021 according to my monetary determination letter.cant get human on phone i also scheduled an appt for them to call me and after a week wait no one called at the scheduled time and have not received any communication about them failing to call, my benefits being denied, or anything other than the letter telling me which documents were needed to verify my identity and the number to fax them to that was dated june 28 2021 and these were faxed july 2 2021 well before the 8 day deadline that was stated in the letter. I believe i have tried every option i can to communicste with them to get info about my claim and have exhausted all those options to no avail