1 Jan, 2018 → by ClaimboUser447892
still &slamming& npc customers since 2008

2

Well, they're at it again...Amigo Energy has sent out "Legal Demand" letters under the letterhead "Fulcrum Energy." The gist of the letter was to try once more to collect monies they illegally earned when National Power Company (NPC) went under in June 2008. Ring a bell? I called them about the letter, giving them my PUC complaint number from back then and a history of how this account was settled...including a letter from them that incorrectly calculated what I owed (somehow, in Amigo-land, 790 kWh x 0.165 = $382.80. The representative I talked to today said the letter had been "poorly written". Ya think??) My last communication with them was a letter recalculating their math, and sending a check for the correct amount in Oct. '08. Hadn't heard from them since then...until now. My guess is that they're hoping people didn't hold on to there records from back then, and don't have the history to back it up. After FIVE telephone calls today, and with the more and more background I could provide them (as I dug deeper, revealing how they had illegally switched me. I was a NPC fixed-rate customer and POLR didn't apply to me. But in their eagerness to rope in all the orphaned NPC accounts, they...well...let's say their sale pitch was..."poorly written.") If any of this rings a bell, look out. If you have records to prove up that you were an NPC fixed-rate customer when they went under, and you've received this letter DO NOT SETTLE. You do NOT owe them money. You should have never been switched to them. I haven't had a single complaint about my new provider...they actually know how to run a business, and offer a product at a fair price.
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