My name is Sukhjit kaur brar( from bathinda, punjab, india) and my husband's name is Jasjitpal singh Brar. We are members of sterling and got holiday package through RCI for international travel. Firstly when I try to book any international resort, for example in canada, the customer service agents never find a good resort for me . They always say that they are pre booked even if I try booking in advance. Secondly, they are so rude and are totally illiterate about basic etiquette of customer service. I booked a holiday package at pacific shores resort and spa( nanoose bay, Vancouver island, Canada) for DEC 18-dec25, 2016 and gifted it to my daughter and son-in-law. But due to some undesirable circumstances they will not be able to go there, so we tried requesting them that if they could at some other time. Also my daughter called them from Canada to request for change. The customer service agents were very rude and hung up on her.They denied our request by saying that we cannot change date. We have paid a lot of money and in return we do not expect such responses. We are totally aware of the fact that there is nothing such which cannot be changed, but the company just wants to make money and not accommodate client requests.