I purchased tickets for a concert that was cancelled due to COVID. I requested a refund and Ticket Network / Ticket Lite refused to issue one, so I disputed the transaction with my credit card company. The company initially found in my favor and provided a refund. Then Ticket Network/Lite challenged the ruling and had the refund reversed, so I was RECHARGED. After that, Ticket Network/Lite also deactivated my tickets, so I was ultimately left paying for tickets to an event I was not permitted to attend! User's recommendation: Do not purchase anything from this company. There customer service is terrible and they scam you out of your money!