Last month I went to Sutherlyn East Orlando to trade my leased Nissan Sentra for another Sentra. I was approached by salesmen Javon ( do not remeber his surname) and told hi the whole 9 yards about my new purchase and specifically told him that I did not wanted a deal different than what I was proposing. He asked me to choose a car first and before I chose any he showed up with a black Nissan. I told him no I do not want black this is Florida the sun will kill me. He did not like that too much but I found a model that suits me so the saga started. After 20-30minutes he came with a proposal 300 dollars higher than what I asked so I asked him why he was making me wast my time, he started telling me that I was yelling at him that he did not had any power over the numbers and so on. Well we got to a very close number to my proposal but now I would not have a lease and will pay for my car for 6 years!! Not happy at all and he did not confirm that they will honor his word he started filling up all papers necessary for the sale and after that he made me wait almost 2 more hours to seat in front of the closer and finish the paper work. He did not provide me carpet mats , car manual AND second key. before I left, I talked to one of the sales managers about my experience and asked why car sales person do that, always bring a really bigger price than customer is asking and he told me that that is how they train their sales people and add they they are not trained to deal with customers like me !! I called Nissan and a manager told me that they will send a locksmith to my house to cut another key because if they ask Nissan to do that it will cost a lot more ( for them! ). I set up the appointment 3 times and by the day of the 3rd one I went to the dealership to find out that Javon, my sales person, never finished the papers on returning my lease. But unfortunately the saga does not stop there as I asked them to find a car exactly the same as my wife is driving as her lease is about to expire. The first MANAGER who contact her did not even open her file to see what kind of car I was talking about. Then a second manager came through apologizing and saying that he would look for it. WHAT KIND OF BUSINESS ARE YOU RUNNING THERE? Never again Sutherlyn never again