Was told that my return item would be picked up in 3 days. Tried to call the number only to be on hold for an hour and then they hang up on you. The only was to contact the company for pick up is through the chat system and you can't chat on your phone. Was told that item would be picked up on [protected] between 12-4 and now they do not have me on the route and will be contacted when they can pick up the defective item. This is the rudest and dumbest company EVER. When I asked if the representative if they just told me a time and day just to shut me up their response was "yes". This company says they will call you and they don't. This company is holding up almost $1, 000 of my money this is due to the fact that until the defective item gets picked up, I am unable to get a refund on my account. If this company does not pick up my item with the next few days, I will be filing more than a compliant.