I signed up for the security service company LifeShield back in 2013. The contract terms was 63 months. I was told when I signed up over the phone, that I can cancel it any time after the contract is finished. We just found out we have to move in the next month to a different city, and I decide to cancel the service since it's over 5 years. When I called them, they said my service was renewed on July 14th, 2018 for another 12 months becuase I did not call ahead to cancel it before the 63 months contract ended. Our contract automatically renewed for another 12 months, and if I need to cancel it, I will be charged for $359.99. First, they did not contact me before my contract end and inform me about the end date. I don' think anyone living in this world will count the months for their services and memorize the terms for their life. Plus what I've been told over the phone when I inititally setting this up, they did not mention a termination fee of the whole remaining period. They just told me I can cancel it any time after I finish the 5 year contract. It is just not a decent way to do business. My understanding is the contract will be renewed on a monthly basis once I reach the 5 year contract period. I argued with the Account Specialist manager and questioned that I've never receive any notification informing me the 5 year contract is going to end. I did not receive any email reminding the end date, nor informing me the contract will be renewed for another 12 months period. Now in order to close the account, they need to charge me $359.99. I negotiate it down to $200.00. But this is not the right way to do business. Also, signing the contract was just click a link they provided to me. It's a scam. So I need to file a complaint to this business. Thank you for your time reading my experience. It's definitely the worst purchasing experience I've ever had.