Update by user Dec 07, 2019 The owners/manager(s) seem to be selective in whom they will help or not. In my case, compared to others, there was an inadequate attempt to go forward, and an obvious reluctance to proceed and produce what I requested. Original review posted by user Dec 07, 2019 I entered the UPS Store at 5233 Bellaire Blvd, Bellaire, TX 77401about 2 weeks ago and asked for a quote on a business card. A young lady was called from the back who took my sample of an old card and content of a new one. She quoted roughly and gave me an email to which to send both documents to “Dave”. I did so and did not receive a response, then sent another email. I then went in the store and the clerk was apologetic and said he would intervene. In 2 days I received a proposal, but many items on my old card were carried over to the new one. I then sent back a new sample to the email for “Dave” and there was still no response. I sent another, then called the telephone numbers on his email. One was nonfunctional, and the other was a message machine. Frustrated, I went back into the store, where the same clerk appeared. I said I was astounded at the lack of progress, inability to contact or interact with Dave. I added that the proposal from Dave contained half of what was on the 8 year old card repeated, and that my numerous samples clearly gave the new contents. Again, he apologized, and looked befuddled and annoyed. I said “if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere.” The clerk responded “Go ahead. Dave is a busy man” (which is what he told me before when I went there personally to provide a better sample and clarify status). “So then you cannot give me an estimate of the time line.” He did not reply. “Well I suppose I will have to go to Fedex or Office Depot, then.” “I don’t care,” was his reply. “Doesn’t it bother you that you wasted my time? What if I post my experience with you.” “That’s all right too,” he said, now clearly angry. This deliberate indifference and lack of respect for customer’s time is predatory behavior. These proprietors did not adhere to their promises, and basically were insulting me with their antics. This is a perfect example of a business that, if they can’t beat the customer (and it is selective), in this case re professional time and disrespect, they don’t want anything to do with him. To say this business is unprofessional would be gratuitous. They do not even rise to a basic level of attempting to help their customers, at least with business care design and printing. They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand. From other public posts, there seems to be important unknown selection bias. In any case, as far as my interaction is concerned this UPS store is an abomination because of the nonperformance and shameful behavior of the owners and UPS, for sanctioning their practices.