Ordered bunk beds on december 7th as was told I would get before christmas as this was a santa gift for my 2 and 5 year olds. Was told 3 different times it will ship "tomorrow." after speaking to the same guy today (3 business days before christmas) he was rude, acted as though he didn't care, could not guarantee delivery and hung up on us! Calls then went into voicemail! Had to file a payment claim with paypal for a refund. Starting to think this company is bogus!