I will NEVER buy another Electronic Arts game again!!! So I picked up Star Wars Squadrons and have been playing the short story which teaches you how to play in order to move to online play. This was great. Fun little story that played both sides so you could get experience with flying Empire and Rebel ships. Game was pretty stable and life was good……Then i finished the story and wanted to play more of the game and that's where the problems started. You must have an ea.com account connected to your xbox gamertag in order to take advantage of all of the game. The game had routinely told me it was unable to connect my xbox one account to ea. This was initially ok since you could play the story offline but this changed. So I started attempting to troubleshoot the issue. Lots of complaints and processes to try but none of them seemed to work. I finally contacted their tech support to finally discover what was wrong. Turns out, years ago, I created an ea.com account using my then email address. I was using Comcast as an internet provider at the time so I used my comcast.net email to create it (huge mistake apparently, as you'll see). So i asked tech support to just switch the account from the comcast.net email to a new ea account that uses my gmail to connect my gamertag. They ask me a bunch of PII questions in order to get access to my account. IP address, DOB, address, last for digits of a credit card and games and dates of purchase that I'd gotten from the account. So I get most of the information correct except for the IP of course because i've changed Internet providers, the credit card number because well….over 15 years or so….those number change for numerous reasons and i'd never made purchases via those accounts so that information didn't exist. Since I didn't have enough "correct answers" they refuse to reset my old ea account and suggest that I reset the password or remember those tidbits of data. Honestly i've never made it a point to remember IP address soooo that's not possible….there's been so many credit card numbers over the years…..that's not possible…..and i can't go back in time to make purchases that I can record on the accounts…..so the only other option was to reset the password. Now to note, they have disabled my account due to disuse. Which means if I did remember my old password….I can't because they've expired it…..and expect me to now get a new password….however, it wants to use the old dead email in order to do that. they've created a loop that I cannot fix and even though the majority of the information that I gave them is correct INCLUDING THE ORIGINAL EMAIL USED TO CREATE THE ACCOUNT….. they refuse to fix my issue there by making it impossible for me to play 80% of the Squadrons game. If anyone out there can think of a solution….I'd be greatly appreciate it.