I fill out a claim on Jun 6th 2019. This clam (C2185620) was regarding my white leather sofa that got wine stain. I bought this warranty because they told me if they were not able to remove a stain, they even replace the part. However, They only sent me a $5 kit to remove the stain. It did not work. I called them to follow up with them for next steps. Also I upload more pictures for better understanding of the situation. After two weeks they responded to me with an email. They denied my clam because of scratching on the leather sofa. They told me because leather has scratching they are not able to remove the stain and scratch will not cover by warranty. However, any leather sofa after 4 years of regular using will get scratch and they should know that. THEIR WARRANTY IS FOR 5 YEARS. Also, they did not talked about scratching when I bought the warranty. They told me no matter what the remove the stain. They are scam company. This is their email that responded to me: Dear Amir, Greetings while we make every effort to accommodate and satisfy our consumers, we are unable to service your claim for the following reasons: Based on the information you reported, you have an accumulation of damages on your furniture. Accumulated damages are not covered. Please refer to your protection plan for specific coverage and exclusion information. Based on the information that was reported, you have cracking/peeling on your furniture. Cracking/peeling is not a covered. Please refer to your protection plan for specific coverage and exclusion information.