After several emails and phone calls back and forth, this company refuses to correct their inability to print to industry standards. I submitted a square logo to be printed on a pint glass, received a proof showing the square logo, but the printed glasses had a trapezoid logo. They claim this is due to the screen printing following the curvature of the glass, thereby resulting in a warped image. This is not industry standard, I have in hand a glass printed from one of their competitors and the square is the correct measurements. This is a small company with only one person providing support who refuses to change their position no matter the facts that are presented. I have an email from them stating they are incapable of printing a non-warped image on a pint glass. They don't know how to compensate for the curvature of the glass when preparing the artwork to be printed, which is industry standard.