Booked a Jamaica vacation in January 2020 for July 6 2020. Southwest vacations took my payments right away. However, when the resort states that they will not open up until July 15, Southwest vacations will not refund any payments. Waited on hold for many many hours and was told that it would take at least 90 days for a refund. Horrible customer service, expect to be on hold for a minimum of an hour if not longer only to get a someone who can't help anyway. Paid for insurance but it was useless. The customer service reps hung up on me multiple times after i sat on hold for over an hour. NEVER AGAIN! User's recommendation: DO NOT USE SOUTHWEST VACATIONS. HORRIBLE EXPERIENCE!