I booked a trip last year before Covid that had to be cancelled due to the seminar cancellation. They offered me a credit to my account plus a percentage more if I did not take a refund. I tried to use a credit to book airfare for September yesterday and was told I could only use $139 of the funds for airfare. I then asked them to refund my original fees. No one told me I could only use it for a package deal and not just airfare. The flights I wanted to book totaled $943.94. I asked them if you can't apply the $777.18 in credit towards this amount then please just issue a refund so I can use the funds to pay for this trip. Also I paid for insurance on this package so I should be due a full refund.