I scheduled a Covid Test with my Doctor's Office: Southside Medical Center - Lovejoy I was registered by (Kim) at the side Mfront desk. Kim specifically stated to me: "BE ON TIME AT 8AM" OR "SHE" will not see you because its FIRST COME FIRST SERVED." She said, "Park on the side of the building where the dumpster is located; (she pointed to the left side of the building from where she sit)." Being the punctual person that I am, I arrived early as to "NOT" be late. I was "the first to arrive" at 7:40am. I 8:00am, - NO ONE FROM SMC was back there. 8:12am, - NO ONE FROM SMC was back there. 2 other cars arrived. 8:15am, , - One person from SMC emerged from the building wearing a white coat. I said to her, "Excuse me, I was here first" She responded, "Oh, I'm only here to test my own patients. Another lady will be out to help you". 5 mins. later...another SMC employee comes out. She goes to the 2nd car. (Wow.) By the time the 2nd rep came to my car I was pissed because if SMC is going to do these tests, they need to HAVE A FIRST COME FIRST SERVE PROCESS. NOT just walking to random cars as they feel. I was trying to explain that to the Rep. but she kept trying to give me "excuses as to "WHY" I wasn't seen first." 1.SMC DOES NOT give you a # (which they should) to associate 1st come 1st serve. 2.They didn't give me any document or "ANYTHING" except park on the side of the building. 3.(Kim) did not inform that if youre not the Reps patient then you cant be tested by him/her etc. (NO ADDITIONAL INFORMATION WAS PROVIDED). CLEARLY, there are selfish patients that is NOT going to be kind enough to admit, "Oh, I was 2nd or 3rd here, that car was here first). Instead of apologizing for "THEIR" screwed up process, the rep continue to waste both our time by saying that I was being disrespectful and how she didnt clock in until 8am and had to get ready in order to come out. I asked her, "If she were me, and had to get your kid online for class and then head to work and this happened to you; wouldn't you be upset if you had to wait THIS LONG FOR A 3 mins test?" She responded, "Yes, but how am I supposed to know you were first?" I said, "EXACTLY", --THATS THE ENTIRE POINT HERE! YOU GUYS SHOULD KNOW THAT IF YOURE TELLING PEOPLE ITS FIRST COME/FIRST SERVE. I said to her "TWICE", At this point, it does not matter, let us get this over with. She said, "No, I'm not doing your test, youre being disrespectful for telling me this I responded, "What? Really? Wait, let me get my phone to record you saying that you're not going to test me". She walked away to tell the lady that arrived after me what happened. (The pregnant driver) pulls up to me and says, "You shouldn't be upset with them because I'm pregnant". WTH?! No one told her to get knocked-up and surely her time of arrival is completely insignificant to me. I went into the building to ask for a Manager, when I walked, I could see the same 2 women behind the sliding doors discussing the matter. MIND YOU, I STILL NEEDED MY TEST. BUT it was clear that these people were NOT going to service me. A front desk rep came out, she didnt say good morning, helloNOT A WORD after seeing me standing there for 2 mins. I said to her, Can you have the Mgr. come out? She raised from her chair, walked to the back, closing the sliding doors (never saying a word). After 5 mins., I left. (Which I believe was their entire point). Ignore her and she goes awayWITHOUT BEING TESTED. UNPROFESSIONAL! NONESENSE! I have NEVER EVER had an issue with Southside Medical Center until now....EVER. These 2 new faces have got to realize that if they are going to provide these COVID TESTS to patients, then they NEED TO HAVE A PLAN IN PLACE; a Process for which "they will follow" to avoid future instances like this. My time is no less valuable than these people that ARRIVED AFTER 8am...PERIOD! You cannot treat people that way. IF YOU DONT STAND FOR SOMETHING, YOU WILL FALL FOR ANYTHING I DEMAND AN APOLOGY IN WRITING FOR NOT ONLY WASTING MY TIME BUT FOR THE NEGLECT and FAILURE TO SERVE ME BY PROVIDING A COVID TEST WHEN I ARRIVED THERE FIRST. Latonia A Cc: Department of Health CDC Center for Disease Control Governor Brian Kemp Office WSB-TV News Intake Southside Medical Center 1046 Ridge Ave SW, Atlanta, Ga 30315