My name is Stephen Mason and I live at 1037 Grande View Pass, Maylene Alabama 35114. I leased a Toyota Tundra from Toyota of Greenville South Carolina in late 2017. My lease came due last year and I turned the truck in to Serra Toyota...Shortly after this happened my brother decided to end his life because he was unable to find work in NYC and he took a turn for the worse. I spent the greater part of the next 8 to 9 months in NYC taking care of my brothers affairs and handling his business...It was not till I truly returned back to real life that I realized that I had not turned in both keys and there were a few other issues and these items had been charged off to my credit...Please understand at this point I chose not to accept any settlement from the collection company but to pay Toyota in full...My greatest problem with this is that I offered to show every bit of documentation stating that i was in NYC and would have never run from the bill...Additionally i was never late on a payment ever...There is nothing that states I would have ever not paid this final payment...If I paid every payment on time what would suggest that I would not have...If they would have taken it out of my bank directly like every payment I made I would have never said a thing...My problem is there failure to accept this and remove it...You have a loyal Toyota customer that made every payment on time...Had to bury his brother during a crazy year and then paid you back as soon as he realized it and did not accept a lesser settlement...Why would you do this to me based on my history with the company? I just wanted a fair answer and I believe I deserve it...Please feel free to reach out to me at [protected] or email at [protected]@yahoo.com