A week ago I had softgel tips applied at the Centurion Mall Sorbet. When I informed the tech that one of the nails on my thumb looked warped, she said it was because I'm a nail biter and that's why it's applied that way. Two days later one of the tips popped right off. I only managed to go back a week after to have it fixed. By then the rest of the nails started lifting right at the cuticle. I asked the tech to shorten the nails and fix the lifting. She acknowledged that the nails were incorrectly applied to my cuticles, fixed the nail that popped off, and applied a base coat to the rest of my nails. I told her I was unhappy with the nails and reheat they should soak it off and redo it, to which she replied that they don't have time. I've spent money and wasted my time (twice) visiting this store to fix my nails and they look horrible. Even the nail she repaired looks terrible. It seems that fixing their mistakes is not a priority to retain customer satisfaction. She was in a real hurry and applied the base coat such that there's ripples across all my nail beds. I'm really unhappy with this service from sorbet and will not be visiting that branch again.