On October 13, 2019, I purchased a Sony 55 Inch 4K UHD Smart TV - XBR55A8G from Dell Technologies for $1, 581.89. The first television could not be located by Pilot (shipping company) so a new television had to be ordered through Dell. It was finally received on November 1, 2019. Dell no longer carries or services any televisions that were being sold through Dell.com, so I reached out to SONY for assistance on or around July 20th of 2021 for assistance with the television. After numerous attempts, I finally received an email from Sony Concierge Dept with an extension number, although no one answers. After complying with all requested proof of purchase and photos of issues with this expensive purchase, I was informed that this television cannot be repaired (poorly manufactured) and my only option is to purchase another unit at a discounted rate, which would cost me well over $1, 000. This is not an acceptable solution to an expensive problem. I have emails to support my complaint.