24 Jan, 2019 → by ClaimboUser865487
Sold a piece of junk that was damaged from factory by Mathis Bros.

1

I bought a dual recliner for $650 June of 2018. I picked it up at their dock (had to rent a truck). Got it home it was the wrong color, but I liked the color I got as much as the one I wanted so I kept it . It came in 4 pieces that I put together, the base and 2 backs and a center piece. The center piece would not attach correctly, so I just mounted as best I could and left it. It took 2 hours trying to put the part on before I gave up. Within a few weeks the release handle that allows the chair to recline wouldn't work. Called Mathis Bros. they wanted me to return it (at my expense so they could look at it. I said no so they sent out a repairman. He came out and fixed the problem, I told him about the center piece that I couldn't attach. He looked it over and said it was not drilled correctly at the factory. He drilled new holes to fix that and left. Within a few weeks later, same problem with the same release handle. Called them again, same response, they wanted me to bring it back. Once again I said no. They sent out 2 repairmen and took half of the recliner back to the store to repair it. Within a week or so the said it was repaired and would bring it back. Everything worked until about a month after they returned it I started noticing the seat part of the chair was tilted towards the outside of the chair. It increasingly grew worse until I had to start putting a pillow on the seat because I was getting backaches. Both sides are doing it, the right side (the side with the original handle problems) is more pronounced, but they are both doing it. I paid $650 for a piece of junk. I bought new furniture because I didn't want problems that come with used furniture, instead I get this. I will never shop there again. They should have offered me a refund or replaced it as soon as they saw it was a lemon from the factory.
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