I ordered a Used Natural Gloss Washburn Guitar w/ a hard shell case from Musicians Friend. I excitedly opened my package the day it came. To my dismay the wrong guitar was in the case. So I called and told them what had happened and they said they would e-mail me some return labels. A day passes no labels e-mailed. So I thought just sending an email to their customer service should clear it up quick. I email asking them to please email me the return labels so that I could send the wrong guitar back. They sent me an email back saying they couldn't send me the new guitar until they received the old one. That had nothing to do with my question. So I have to call them back and they finally email the labels two days later. I send the old guitar back and wait for the email saying they are going to send a new one. That never happens so I email them to check the status of my return. They email me back saying that the black washburn was back-ordered and wouldn't be ready to ship for another month. Which would be fine except that wasn't even the guitar that I wanted. So now here I am now waiting for my refund so that a damn month later I can finally get my guitar.