Bought the snowblower brand new from Lowes 4 years ago. I have been able to start it once since then. Had it repaired by Lowes 3 years ago for $93 while under warranty, but to no avail. Several months ago I had a small engine guy take a look at it. He said several parts were missing in the carburator, and the carburator attachment is bent. So, for several months now I have been trying to have this snowblower fixed by a Troy Bilt affiliate while it is still under warranty, but they all refuse to call back (too busy repairing Troy Bilt products maybe?). In my experience products and the customer service of Troy Bilt are truly eye watering poor. They could not pay me enough to buy another product made by Troy Bilt.