Prior to making the reservation with ShippingQuest, we had all known that shipping internationally is very stressing especially dealing with Customs. Before we book our shipment we check with our consulate what charges we may get also we check with ShippingQuest if they cater destination fee. They made it clear to us that it will be on our shoulder. We got a quote for shipping our Piano and 5 medium size boxes for $1500. They advised us to have our piano crated and palletized our boxes to avoid any charges at the terminal. After we palletized and crated our goods we gave them the measurement, the final volume, and weight. Though we are not sure of the weight we then just gave them an estimate. At the time of pickup driver was very helpful and carefully loaded our piano to the truck. Our freight was shipped but then we face a little issue with the customs in Australia. The Customs office took quite long to approved our documents. We advise ShippingQuest to delay the shipment to avoid storage fees is Australia cause we have known that it is very expensive to store our goods there. ShippingQuest immediately found a way to delay our shipment. They have stored our goods ion Singapore warehouse since as per them the storage there is very cheap. They have also worked on changing the vessel for me and loop me in with the update of my shipment. It took us 3 weeks to get our paperwork approved in Australia, then on, ShippingQuest release our goods in Singapore. When the shipment arrived in Australia the process of clearance has been so smooth since we are prepared with all the necessary things to do. Thank you ShippingQuest for the help!