1 Jan, 2018 → by ClaimboUser872067
slow technical support

2

I received an email on the 6th of July that “Your MINDBODY site is ready!” well, sadly it wasn’t. The first thing i did that day was enter in all the information necessary and attempt to connect to my XERO account. Did it work? No! Following up on both sides, XERO investigated straight away and ruled out any errors on it’s side. MBO on the other hand… it’s now that 23rd of August, still not working and after 6 weeks and $330 later all I’m told on the phone is that “the people in our back-end are looking into it” !!! “I've submitted case #[protected] to look further into the matter, but the original ticket that you sent was case #[protected]. I referenced your ticket in the new ticket, so that they wouldn't send the article you received again and let them know that I was with you on the call when it went into continuous loading.” NOT GOOD ENOUGH MINDBODY ONLINE! Great sales, Great training, CRAP backend I.T support :( I believe I shouldn't be charged full price for a product that isn't providing 100% what it promises to do.
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