they are slow and slower than a first grader how is it 1 in 10 agents are professional the rest are a bit self centered egotestical panty wearers that are down to there ankles the phone system setup is 80's mentality not everybody can automate to your dime store system and it makes me feel your dime store mentality! WWWHHEEERREESSS the BBBBEEEEEFFFFFFF paying for 2nd rate system!!!! equipment works til now customer service NEEDS HELP and MORE TRAINING!!! SO get off your high horse take care of your customers or we try some one else and from their set up tell everyone the real story about you(cuztumer service) service)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User's recommendation: customer service sucks!!!!!