I ordered my sleep number 360 bed on Feb 15. My delivery was scheduled for Mar 15th. I received an email on Mar 13 saying that my time frame was between 2-5pm. I received a call from the technician the morning of Mar 15 stating that they were starting their route and they had a stop before my house. I told the tech if they could be there around 430 that would be great. She said ok I have a stop after your house I will call you when I'm done with the first stop and let you know where we are and I can go to the other stop before you. I understand the time frame and needing to be home and if she would have said that they couldn't do that I would have been ok with that. I did not receive a call from them at all. No indication that they were on their way. At 2 I get a call from a customer representative stating that the techs had been waiting at my house for 20 min and that they were gonna have to leave. I then said I will be there tell them not to leave but when I got home they were no longer there and the customer representative was supposed to call me back to let me know when they were on their way back. There was never any proof that they were actually ever at my house. So with lots of calls made I finally got a new delivery date for April 2. I feel like there was a lack of communication on the technicians part and it resulted in having to wait longer for my bed. Today April 2 my bed was delivered finally. The old bed which was supposed to be disposed of per the invoice was not taken. Now the bed sits in the garage in my way. There was no indication that they weren't taking the bed nor did they say they couldn't. I assumed since it was in the invoice that they would take it. After speaking with a customer service representative they didn't know why the bed wasn't taken either . After speaking with representative they scheduled me for a pick up date of April 7th which is still 5 days away. I feel like all of this could have been avoided if the technicians were doing their job properly. It takes away my time and my families time that I have to keep getting rescheduled for a service I paid for to be done right