The person speaking to me was unable to find the shoe I was interested in with my size and width. It is very difficult to find many level 3 quality Easy Spirit sneakers in a narrow width. I was told to search the website and, if a sneaker was found that I was interested in, to call and they would help with the order. Placing an order is not a problem, but finding a narrow width in the quality sneaker I would like is still my problem.