TERRIBLE CS AVOID !! my car stunk of stale cigarettes to start. They added so much extra insurance on and charge me £800 month when i signed up to £500 no one ever SO IN TWO months ive been charged £1800 - i am a young girl i cannot afford this NEVER HAD ISSUES with avis like this! They never respond to my emails and they messed up my millage - i then called two days before my subscription was going to renew and confirmed it wont be any more than £499 (SHOCK they don't have those notes) and took out £800!! DO NOT USE!!! [protected]