Update by user Sep 11, 2018 I have sent over ten emails (to three different email addresses) to contact this company about the issue. No response! I sent three certified letters to the President and other executives for the company. No response! I am ready to file a small claims action against this company for all the problems they have caused me to go through by their inability to follow-through on what was promised to me. Horrible company! Never use this site!! You will regret it!! Original review posted by user Aug 12, 2018 Ordered two concerts tics two months ago for a concert on 8/11/18. Received an email saying the tics would be available 8/9/18. On 8/10/18, I had received nothing. Called their CS and was told not to worry the tics would be in my flashseats account within the hour. Two hours later, no tics. Called CS again. Now the tics will be available tomorrow at lunch time (the same day of the concert). Was guaranteed several times that I would have tics. On 8/11/18 at noon, still no tics. Called CS again. They can't do anything, I just need to keep refreshing my flashseats app. Tickets are guaranteed before the concert. I said I didn't want to drive and hour and a half to the venue without tics. Tics are guaranteed, it won't be a problem. Drove to the venue. Still no tics. Called CS again (4th time in 24 hours). There is nothing they can do. No tics are available. They will refund my money. Not acceptable! I am sitting outside the venue and I have been promised multiple times that this wouldn't happen. They can't help that! I am so utterly disappointed with the way this was handled. My son and I were not allowed into the venue and we missed the concert that I had promised him for months. Such a sad and unprofessional way to handle things! And, this doesn't even deal with the fact that I paid almost double for these tics that I could have purchased somewhere else and not had these issues! NEVER use this company! You will miss the event and be sent home crying!!