I had purchased a shoe from reliance store at Allahabad before 5 months and it sole pasting has started getting uprooted. By this it is very clear that there is some problem in pasting process that's why it has given way. I would request you to look into the matter and do the needful. Their response on above is as below: gauri 11:42 AM (2 hours ago) to me Dear sir, As you are well aware every industry ask for the bill whenever gives service to customer. If you don't have you can take it from where you bought that shoe. Looking forward to your co-operation … Regards, Gauri shinde [protected] From: Ajay Tripathi [mailto:tripathiak.[protected]@gmail.com] Sent: Saturday, August 25, 2018 11:15 AM To: [protected]@buckaroo.co.in Subject: Fwd: Shoe lower pasting uprooted Dear Gauri Shinde At present I do not have bill, do you think that customer must keep bill in hope that such a branded product will have problem in future and it is necessary to claim deficiency. Further more this is not a capital item and customer must keep bill safe in bank locker. Take this as an opportunity to improve quality of product and delight customer. Even then I will try to obtain bill from reliance. Thanks. A.K.Tripathi ---------- Forwarded message --------- From: gauri Date: Sat, Aug 25, 2018 at 10:51 AM Subject: RE: Shoe lower pasting uprooted To: Ajay Tripathi Kindly send me the bill copy of the product… From: Ajay Tripathi [mailto:tripathiak.[protected]@gmail.com] Sent: Thursday, August 23, 2018 3:38 PM To: [protected]@buckaroo.co.in Subject: Fwd: Shoe lower pasting uprooted Ms.Gauri Shinde Thanks for your response. As advised I am forwarding photographs for your ready response and doing the needful. It is very clear from sole that same has not been used much. such happening shakes goodwill and trust on product, by this time product must have achieved perfecetion so that customer delight may be obtained. Thanks. A.K.Tripathi [protected] ---------- Forwarded message --------- From: gauri Date: Mon, Aug 20, 2018 at 5:29 PM Subject: RE: Shoe lower pasting uprooted To: Ajay Tripathi Cc: Dear sir, Sorry to hear that u have got complaint in our shoe… Kindly send me pictures of shoe and bill copy of purchased article… Regards, Gauri Shinde [protected] From: Ajay Tripathi [mailto:tripathiak.[protected]@gmail.com] Sent: Monday, August 20, 2018 4:53 PM To: [protected]@buckaroo.co.in Cc: gauri.[protected]@buckaroo.co.in Subject: Fwd: Shoe lower pasting uprooted Customer Care. I had purchased a shoe from reliance store at Allahabad before 5 months and it sole pasting has started getting uprooted. By this it is very clear that there is some problem in pasting process that's why it has given way. I would request you to look into the matter and do the needful. ---------- Forwarded message ---------- From: Gauri Date: Mon, Aug 20, 2018 at 10:49 AM Subject: RE: Shoe lower pasting uprooted To: tripathiak.[protected]@gmail.com Kindly draft a mail to [protected]@buckaroo.co.in From: Inquiry Buckaroo Website [mailto:[protected]@buckaroo.co.in] Sent: Saturday, 18 August, 2018 2:14 PM To: [protected]@buckaroo.co.in Cc: tripathiak.[protected]@gmail.com Subject: Shoe lower pasting uprooted Sender Email - tripathiak.[protected]@gmail.com Subject - Shoe lower pasting uprooted Name - Ajay Kumar Tripathi Message - I had purchased a shoe from reliance store at Allahabad before 5 months and it sole pasting has started getting uprooted. By this it is very clear that there is some problem in pasting process that's why it has given way. I would request you to look into the matter and do the needful.