Our car has just turned 3 years old. We had our first problema when it was 2 weeks old - our toddler managed to open a rear door despite the child lock being activated. Logically, in such a situation, one's immediate priority is to pull off the road safely and swiftly in order to deal with the problem. tried to put on Hazard lights to warn other drivers but THEY DID NOT WORK. Our care has since been in and out of the service Department of the dealership where we purchased the car in Girona, a total of 18/19 times. Some of these times have been for other serious problems. Some because the not-so - fantastic diagnostics programme and protocol that they have has failed to diagnose and rectify recurrent problems. In some cases we have been complaining about the same problem for more tan 6 months. Whilst staff in the actual dealership have saved face and show genuine concern, Renault Spain & France themselves have shown a total lack of decency, interest or care towards us as customers but instead arrogance and indifference. I am talking about a top of the range,seven seater Renault Espace Initiale Paris, with all the bells and whistles. The car itself cost in excess of 40 000€ . It has spent nearly 7 months parked in the service workshop over these 3 years. Again, there have been approx 18/19 different incidences of electronic or mechanical faults over this time. We have lost much money and time due to this car; trying to work around school drop off/ pick up times, arriving late to work or leaving early in order to get to the dealership, each time it has had to be taken in to the service Department, not to mention the inconvenience of repeatedly having to remove/ reinstall carseats, etc…… Renault Spain suggests that we accept a new or used one and pay the difference from our own pocket!! Either way, we are stilll victims as we will have to foot the bill. We are a family with 5 children compared to this multi million Euro company and contrary to what Renault Spain has intimated,(claiming that this offer is reasonable and even generous), paying an extra 10000€+ in order to change our car represents a hardship for us. We have been the victims of a car that has not worked properly from the very beginning and yet they are appealing to us to consider their loss in profit if they were to cover the entire costs for a Brand new car or refund us our money, This was in fact our initial offer to them. Now however, having experienced their shameful after sales care service, we have had enough. We no longer have any confidence in this car or company. We do not feel safe in this car. We are tired of being fobbed off by Renault Spain who seem simply to authorise one quick fix after another. We would like a refund for our car. And ,given the stream of problems that we have had and the millions of Euros profit that this Renault Spain & Group Renault makes, if they really can't find a way to do the honourable thing of giving us a full refund, at least they should give us a fair value based on its mileage when we first started complaining about a recurrent serious fault (2018). They have given us a value for the car of less than half of what we payed which , honestly speaking is laughable. Should we be penalised because it took them till december 2019 to finally sort the problem out?