Yes hello I am complaining about a package tracking number # 1ZK403TC6825657820 That was sent by a UPS shipping store in Quebec Canada on 29 August it was scanned into the system on the 30th Canadas system And it hasn't been seen or heard from since! I received two bogus emails from you from UPS, I'm the recipient of the package stating that it was shipped and another one stating that it would arrive on September 7 all of this was phony information and it confused me so on the 10th I believe I contacted UPS in America they couldn't tell me anything much They finally after many misleading comments by your employees in America, that it hadn't even left Canada yet and last Tuesday is when I talked to them and they said a manager from the lost department would contact me, nobody EVER CALLED me BACK not from Canada and not from the United States, I feel I am doing this investigation, your work for you !! I would like to know why I wasn't contacted, why you guys didn't catch this in almost 3 weeks, why I have to do your work for you, why I have to call you to track a package that you lost and why my aunt Jeannette who sent the package and I have not had 1 ounce of communication from you in almost 3 weeks!! This is very very bad business that your customer should have to get in touch with your Company over & over to find out where THE package is!! Until I called your Co. over and over there was not an investigation started or anything and if I hadn't called nothing would still be happening!! BAD BUSINESS!! Your Co. NOT contacting us and telling us what was going on is completely unacceptable!! Today after four phone calls taking about 45 minutes more of MT time on the phone with your company, they are now starting an eight day investigation so now I have to wait eight more days, I told your people in Canada that I want updates every single day of what Exactly what is going on!! instead of totally being ignored like my aunt Jeanette the sender and me the recipient have been by your company! I don't think I will ever use UPS again! Especially when every person I've talked to except for the last guy in Canada have been pretty much dismissive and like I should just handle it sorry! Sorry these things happen! and that's exactly how I feel I've been treated by your company and your employees in Canada and America especially! Renee Dziuk