I placed an order through Ulta and received email confirmation that it shipped on December 4. (Delivery in 3-10 business days.) I had the tracking, but for the entire following week, the tracking was never activated. When I asked Ulta if there were any issues or delays, I was told that my order was shipped and any issues should be directed to the designated shipper. I verified the tracking with them and advised them that the shipper never received my package even though Ulta stated it was shipped via email as well as under my order status. Once I inquired further, I was then advised that my order was actually still in the warehouse. Now that it is 10 business days later, they flat out refuse to refund me stating that the package is still shipped. During the entire exchange that took place via email for over a week, they never actually helped at all. Instead dodged my questions and replied with automatic reply. All of the different customer service representatives did the bare minimum at best and continued to give conflicting statements. Instead of correcting the mistake when they realized it was made, they chose to patronize me and they conducted themselves in a very unprofessional manner.