I ordered flowers for my Mother on Valentine's Day. I received notification that they were delivered but found out later my mother never recived the shipment. I called the next day to complain and was told that they would re-attempt delivery and send me an email. I never got another email or delivery. then my Mom texted me this morning- the flowers arrived A WEEK LATER!! I called to complain and was credited for the service fee. NEVER AGAIN!!