I purchased my shark vacuum on April 10, 2020 at Ollie's in Mobile, AL. I used it twice and popped off the brushroll cover using the Access Brush Roll buttons. When I tried to put the cover back on it would not engage and the Access Brush Roll buttons are loose and won't do anything. I called Shark today (I've been busy - we had an old vacuum I went back to using) and told them what was happening. They told me the base was not covered under my warranty because it was considered "wear and tear" and I would have to pay to replace it. I mentioned my warranty covered the original unit, I had only used it twice before it broke and how can they consider this normal wear and tear. They said it was so I would have to purchase the base. At that point I told them I was going to try to return it to the store as I thought that was awful customer service and I didn't want a product that was not supported after two uses.