I bought a wine cooler from House of Fraser that arrived today, to give to my husband next Tuesday as a birthday present. Two really bad things happened: 1) the door came broken 2) their website stated the colour is stainless steel, and I got a black one. They refused to come collect the item back and give me a new one. They would charge 100 pounds for it. They want to send an engineer to try and fix it (as if colours could be fixed). Now my husband is going to find a broken birthday present, since the engineer won't come in time. Regarding the colour, they keep saying that the manufacturer only makes black cabinets now. So we are facing an even more serious problem here: false propaganda. All the pictures in the website site are stainless steel, and it says COLOUR: Stainless Steel. So they pretend to be selling something that doens't even exist anymore. I will take legal action against them, because I don't want to keep this unit, and they are giving me no option. I have all the pictures and print screens from the website. I asked if they could give me a new one, not broken: would take a week, which is even more weird since they have next day delivery in their website for new purchases of this item. Shame on you House of Fraser!