http://www.bmwclubmalaysia.com/forums/index.php?threads/pathetic-service-experience-with-auto-bavaria-and-bmw.42248/ Read the above and check out google reviews on how badly managed Ingress Auto is mismanaged. I will never purchase another BMW or Mini due to the poor quality of service. Its trully third rate misnanaged. Bmw needs to learn from Nissan to run their service centers efficiently, effectively and like clockwork. I dont even know where to begin with my complaint. Its unheard of. Refer to the referrence below : Re: BMW Malaysia Website: Comments & Inquiries CRM:0948007 Someone please take over the management of Ingress Auto and bring it forward into the 20th century! Regards Rowena Baker Vechicle Number : CV2