Acct [protected] for Farrell Williams . First off your service is [censored]. I'm paying almost $70 a month and can't listen to a song or watch a show without delays . I did a test and it's downloading at .66 and upload 3. What kind of service is that for $70 a month ??? I don't even want to pay What I need to do is take my 70 a month to a company that will give me service without interruption. Not to mention when I started calling for help and to give you a new card for payment I've been lied to and hung up on three times and on my fourth phone call with an extremely high call volume so holding for almost 10 minutes now . The previous call was just as long so after holding for almost a half hour the agent hung up when my dad was giving permission for her to discuss and help me his daughter since it's his acct. This will be our last payment so I suggest fixing this immediately