Pep Boys Customer Service, On 6/10/2021, I had work done to my KIA Sportage VIN# KNDPBCA29B7081438 at 7999 Wadsworth Boulevard in Arvada. Install and mounting of new tires, Steering / Suspension Evaluation, Vehicle Inspection, Wheel Alignment. I felt the need to contact legal advice about this matter due to the extreme safety issue resulting in the incorrectly performed services by Pep Boys in Arvada which could have resulted in serious injury to the vehicle occupants. I was advised the first step was to contact Pep Boys Customer Service with hopeful resolution with no further action required. The services weren't performed correctly because after two weeks of driving the vehicle was shaking and was hard to steer. This resulted in us having to take it in for service we choose to take it to a specialist in Alignment issues Lakewood Alignment. When we took the KIA to Lakewood Alignment, we were informed that the right front steering knuckle and outer tie rod were not properly installed by pep boys. This caused the steering knuckle to hollow out on the taper section where the tie rod is attached. Also, the looseness if the right front wheel system is triggering the traction control system. This caused an extreme safety hazard and deemed unsafe to drive the vehicle until repairs were made. The KIA would need a new or used steering knuckle and new outer tie rod to be safe to drive again. It entailed removing and replacement of the right front steering knuckle and right outer tie rod. The only place the KIA had any work done was at PEP Boys before taking it to Lakewood Alignment. Per the last visit to Pep Boys, we were asked to bring the vehicle back in a month to see how the tires were wearing. I expressed my concerned about the work we were being charged for not being completed to Dewayne and Joshua Turano. I did say that I would be happy to come back in a month to make sure the tires were not wearing like the previous pair. I am letting you know that after that visit to Pep Boys only two weeks had passed since the new tires had been put on the KIA when we started to experience issues with the steering. I was advised that these parts do not come loose due to use of the vehicle the only way this can happen is if the parts in the vehicle were not put back correctly and tightened like they should be. Not only was this careless but it causes unneeded damage to the vehicle and was an extreme safety hazard. To resolve this issue, I am requesting full refund for the work that was performed by Lakewood Alignment to fix Steering knuckle that was not put back on property by pep boys and Right Outer Tie Rod, Ball Joint that were damaged and another alignment. I have copies of my records, receipts and a video for the work that was performed on the KIA by Lakewood Alignment that I am happy to provide at your request. Total for repairs and alignment are $731.44. Let me know where I submit the receipts and video. Lakewood Alignments number is [protected]. I look forward to your reply and a resolution to my problem and will wait until Monday August 2, 2021, before seeking help from a consumer protection agency or the Better Business Bureau. Contact me at the above email address or by phone at [protected] [protected]@gmail.com. Sincerely, Carrie Pierce