I made an appointment on 8/26/21 at Hillside Honda located at 139-07 Hillside Ave, Jamaica NY 11435 for an oil change and issues with some lights that lid up with several messages. My appointment was for 10:00 am. When I made the appointment on line I indicated that I was waiting for my car. At 3:30 I spoke to my service advisor Joseph Patanio I asked him if my car was being worked on? Mr. Patanio indicated to me, that no one was working on the car yet.. I proceeded to tell him I had an appointment at 10:am. I'm handicapped, He told me everyone has an appointment. Everyone can't have a 10 am appointment. He asked me to wait a moment that he would speak to a manager. He came back and told me they would start working on my car at 3:50 by 5:00 pm my car was ready.. It took 1 hour to repair my vehicle. I waited 7 1/2/ hours for a job that took 1 hour to do... Where is the empathy... This is ridiculous and unacceptable. There needs to be better customer service, especially for people with disabilities., no one should have to wait over 7 hours for a repair that took 1 HR...The repairs cost me $424.56. They performed an aiming procedure and charged me $280.00 to remove messages that lid up on the dashboard.. I fell like I got ripped off...very disappointing... I owed three Toyota's and I never had issues with customer service. It was always in and out an hour or two waiting time. I'm not happy with my Honda. I had issues with the fuel pump recall went in twice for that. I hope that you can do something to make the situation better at this car dealership. I also hope that you can compensate me in some way for my stress and suffering. Your attention to this matter is greatly appreciated.. Thanks in advance Olga Soto [protected]