23 May, 2021 → by ClaimboUser924486
Service not performed:
1
On Saturday May 22nd, 2021 I had an appointment to have my oil changed at Feldman Chevrolet of Lansing. I still had (2) free oil changes available. Service Advisor Mark A. Callahan recommended that I have my fuel injection serviced because it was due at 60, 000 miles, my 2017 Jeep Cherokee had 54314 miles. I agreed to have the service performed. When I arrived home and checked under the hood. The first thing I noticed was there was no windshield washer fluid, the antifreeze overflow wasn't topped off, the oil level was not reset. it read 22% when I arrived and remains at 22%. The oil filter was not changed it still has the yellow paint on the filter cover (unbroken paint seal). * See enclosed images. I was charged $227.95 for absolutely no service. I directly made this appointment for a simple oil change and didn't get one, on top of spending $227.95 for a fuel injection service that I doubt took place also. I want my money back and my preference is to have a local Jeep shop in my hometown of Battle Creek, Michigan service my vehicle going forward. I can also prove that this same Dealership did not completely payoff my 2016 Chevy Malibu I purchased from them prior to financing the 2017 Jeep Cherokee. VIN #1G1ZE5ST3GF175713. I contacted ALLY FINANCIAL after a remaining balance of $71.02 showed up on my credit report. I'm sure that vehicle has been sold with a balance still owed to Ally Finance. A vehicle that was supposedly paid off during the purchase of the 2017 Jeep. There is absolutely no way I can ever trust this Dealership!