10 Feb, 2015 → by ClaimboUser145712
Service Manager and team

my check engine light came on so I took it to the jeep dealership here in San Angelo and I was told that I had a fuel exhaust system leak and so thinking that my jeep was still under warranty I allowed them to work on it. A few days later I got a call from the dealership saying that the reason my engine light was on was because a rodent had gotten under my hood and chewed through one of my lines. Living in the country my whole life I could understand that but when I live next to the loop in an apartment complex I find this a little hard to believe. they told me it was gonna be close to 400 dollars to fix so I allowed them to fix it. when I go to pick up my jeep, Thomas the guy handling it gave me the "chewed" piece on my engine and it clearly wasn't chewed up. Nobody could explain to me what happened to my engine and nothing was making sense. Then the service manager walked out and asked me how everything was going. not being to happy I asked him to talk to me in his office. when we got into his office he couldn't explain to me what had happened and said that if it was a manufacturing problem then he would have sent off the part to have it investigated but he didn't. then he told me that he gave me a vehicle to drive while mine was being worked on to make sure I was happy. Im not a sales persom but im pretty sure that's what your supposed to do for your customers. After all this has happened im very disappointed in the way things where handled and how I was talked to. I will NEVER be returning to the All American Jeep dealership in San Angelo because they are very unprofessional and disrespectful.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of All American Chrysler Jeep Dodge you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.