We have now been struggling more than a month to get someone in SevenSeas to assist us in arranging with the JHB storage facility for us to collect our cube as we won't be immigrating anymore. Number one there is never a senior person to talk to always just a agent that know jack sh!t. We finally got stuff arranged with a date to collect our cube via a moving company and 24hrs before that sevenseas inform us via email we owe the money, not even a formal invoice just telling us we cannot get our stuff, we paid a deposit as per requirement, we have been paying storage since Oct 2020 in advance. I have to be honest and we will make use of social media and any means to discourage people from using sevenseas ever, I even see people having issues getting their cubes to their destination because there is always something missing or not done on sevenseas side blaming the consumer for it. The fact of the matter that you don't have the balls to get a senior person to talk to us and take charge and get the issues resolved lease a foul taste in one's mouth.