27 Apr, 2021 → by ClaimboUser429025
Service- I want to reschedule my trip but I’m being told the price will increase
1
Our trip to Emerald Bay was scheduled March 2020 which was cancelled due to Covid 19. We were then rescheduled for Sept. 2019 but Sandals was shut down still due to the pandemic. We then rescheduled for May 2021. At this time my husband and I do not feel comfortable traveling out of the country. We called to reschedule the trip for a later date and we were told we would lose our air fare if we do not go by July 2021. Or we could cancel and lose 400.00 for penalty from the air fare. We were also told the prices are going up considerably if we choose anther date. And if we choose a date past 2021 the amount of the trip will go up even more. I am not sure why we can not reschedule to go at a time that is more comfortable for us and now will lose money and pay more for the trip. If Sandals can cancel because it is not safe to travel there then so can we.