I am very disappointed with your bank and had an awful experience while withdrawing my cash at ATM in Taiping Sentral on 13/09/2021 at 11.59 am. I tried to withdraw RM1000 on the day, after few second my transaction was declined and no cash is withdrawn from the ATM. The next day when I check my account I found that RM1000 have been withdrawn from the account. I went to CIMB branch in Taiping to resolve the matter but the staffs there directed me to call Consumer Contact center. I've been trying to call your Consumer Contact center (+[protected]) for two days consecutively and nobody answers my call. With reference above, I would like to file a complain on the above transaction to refund the money that has been deducted from my account. The details of the transaction is as below: Date : 13/09/2021 Time : 11.59 am ATM ID : FSVA 1408 Account No: [protected] Find also attached receipt from the ATM for your attention. Kindly resolve the matter as soon as possible. Your prompt action into the matter much appreciated. Regards, Jeyaletchumy A/P Harikrisnan