My mom has dementia, she needed a new washer so I got on line to Lowe's.com and researched and found a washer that we both agreed upon, plus I noticed that you all have free delivery so I ordered Item # 2368741, when I placed the order it said that I would also need Item # 246995 so I ordered both. It said that it would be delivered on Wednesday before noon. I waited and it was delivered around 3:45. As they took the washer out of the box we noticed that it had a small dent in the lower back part of the washer, since the delivery was free and the dent was not that noticeable, I was willing to look over that. They get the washer in my home and it didn't come with the hoses, Item# 246995. There for they couldn't hook the appliance. My mother called to the store that it was purchased from and the man was very hateful to her then a manager lady got on the phone and ended up telling my mother that there was nothing that they could do and they proceeded to hang the phone up on her. Now we have a brand new washer with a dent in it and no hoses to be able to use it. My mother has me as a voice for her, but I wonder about those who don't have anyone. I am currently on the hold with the customer service department, and have been for almost 30 mins. I will hang on another 30 mins if I have to but my time is just as valuable as anyone else's and I cant sit on the phone all day so I am letting you know that if this matter is not handled today, after the way that my mother was treated, I will post on every social media that I have and will not stop until I see your stocks lower. That was uncalled for. No one who spends money with your company should be hung up on.