I have been using an Expression machine for years. Very satisfied. I now have the above. It was purchased from HSN on May 5. There was an emergency and I had to be out of town for a duration of time. I did not unbox the Cricut until two weeks ago. HSN will not take the machine back because it has been beyond 30 days. This machine in a NIGHTMARE and no help is available to learn Design Space. I have been all over the internet to find help from you by calling, by emailing, by chatting with robots (!) and looking at endless tutorials on YouTube. I am using it with an Adroid Tab A. I am writing to get authorization from you to send this machine back to you and be refunded $196.05. In my internet travels Cricut is not the company I esteemed. There are hoards of unsatisfied product and service customers out there. I have spent way to many hours in these two weeks trying to be friends with this machine. THERE. IS. A. DEAD. END. at every avenue of help I've tried to get from you, save one. Her name is Lucy. She was beyond helpful. She's in a league of her own.